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Terms of Service

Please read these terms carefully before using AVIS products and services.

Last Updated: March 31, 2026

Summary: By accessing or using AVIS products, you agree to these terms. These terms govern your use of all AVIS software products including VIA, CEN, VSP, DealerOS, and related services. If you are using AVIS on behalf of a company, you represent that you have authority to bind that company to these terms.

1. Acceptance of Terms

By accessing or using any AVIS Advanced Vehicle Intelligence Systems software, platforms, websites, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms apply to all visitors, users, and others who access or use the Services, including users of VIA, CEN, VSP, and DealerOS.

2. Description of Services

AVIS provides a suite of automotive software products:

  • VIA (Vehicle Inspection & Assessment): AI-powered vehicle inspection software that captures 350+ data points, generates condition reports, and provides AI-assisted valuations.
  • CEN (Central Engine Network): Operations platform including online auction engine, retail module, admin dashboard, inventory management, and yard management.
  • VSP (Vehicle Sales Platform): Lightweight online vehicle listing and sales platform for dealerships.
  • DealerOS: CRM and business intelligence platform purpose-built for automotive dealers.

We reserve the right to modify, suspend, or discontinue the Services at any time with reasonable notice to active subscribers.

3. Account Registration and Eligibility

To use AVIS Services, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Promptly notify us of any unauthorized use of your account
  • Be at least 18 years of age or the legal age of majority in your jurisdiction

You are responsible for all activities that occur under your account.

4. Subscription and Payment Terms

AVIS Services are offered on a subscription basis. Pricing, billing cycles, and payment terms are as specified in your service agreement or order form.

  • Subscription fees are billed in advance and are non-refundable except as expressly stated herein
  • You authorize AVIS to charge your designated payment method on a recurring basis
  • Failed payments may result in suspension of access to the Services
  • Price changes will be communicated with at least 30 days' notice prior to taking effect
  • All prices are exclusive of applicable taxes (GST, VAT, etc.) unless otherwise stated

5. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any applicable law or regulation in India, GCC countries, or your jurisdiction
  • Upload false, misleading, or fraudulent vehicle data or inspection results
  • Attempt to gain unauthorized access to any portion of the Services or related systems
  • Reverse engineer, decompile, or disassemble any AVIS software
  • Interfere with or disrupt the integrity or performance of the Services
  • Transmit any malware, viruses, or other harmful code
  • Use the Services for any purpose competitive with or adverse to AVIS
  • Resell, license, or sublicense the Services without prior written consent

6. Intellectual Property

The Services and all content, features, and functionality (including software, algorithms, reports, UI design, and trademarks) are owned by AVIS Advanced Vehicle Intelligence Systems and its licensors.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your internal business purposes during the subscription term.

Vehicle data you input into the Services remains your property. By uploading data, you grant AVIS a license to process and use that data to deliver the Services and, in aggregated anonymized form, to improve our AI models.

7. Data and Privacy

Your use of AVIS Services involves the collection and processing of data as described in our Privacy Policy, which is incorporated into these Terms by reference.

For enterprise clients handling personal data of customers, you agree to enter into a Data Processing Agreement (DPA) with AVIS as required by applicable data protection laws including the Digital Personal Data Protection Act, 2023 (India) and relevant GCC regulations.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

AVIS does not warrant that the Services will be uninterrupted, error-free, or that defects will be corrected. AI-generated valuations and condition scores are estimates and should not be relied upon as the sole basis for significant financial decisions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVIS AND ITS DIRECTORS, EMPLOYEES, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, goodwill, or business opportunities
  • Damages arising from unauthorized access to your data or account

In any event, AVIS's total aggregate liability shall not exceed the amounts paid by you for the Services in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless AVIS and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) data you submit to the platform.

11. Termination

Either party may terminate the subscription with written notice as per the terms of the service agreement. AVIS may immediately suspend or terminate access if you breach these Terms.

Upon termination, your right to access the Services ceases immediately. You may request an export of your data within 30 days of termination; after that period, we may delete your data from our systems.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. For Indian clients, disputes shall be resolved by arbitration in New Delhi under the Arbitration and Conciliation Act, 1996. For GCC clients, disputes shall be subject to the jurisdiction agreed in the individual service agreement.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by email to registered account holders or via in-platform notification at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

14. Contact

For any questions about these Terms, please contact us at: