Quick summary: We collect only what we need to provide our services. We never sell your personal data. Vehicle data you upload is yours. We use industry-standard security to protect your information. You have the right to access, correct, and delete your data.
1. Who We Are
AVIS Advanced Vehicle Intelligence Systems ("AVIS", "we", "us", or "our") is an automotive software company operating under autoideas.in and autozaki.com. We provide a suite of automotive intelligence software products to dealerships and fleet operators in India and the GCC region.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Services, including our websites, software products (VIA, CEN, VSP, DealerOS), and any communications with us.
2. Information We Collect
2.1 Account and Registration Information
- Name, email address, phone number
- Company/dealership name and address
- Job title and role
- Login credentials (passwords are stored hashed, never in plain text)
2.2 Vehicle and Inspection Data
- Vehicle registration numbers, VIN/chassis numbers
- Inspection photographs and condition data
- Valuation inputs and outputs
- Auction and transaction records
- Customer enquiries submitted via VSP
2.3 Usage Data
- Log data including IP address, browser type, and pages visited
- Device information and operating system
- Time and date of access
- Feature usage patterns (used only for product improvement)
2.4 Communications
When you contact us by email or via demo request forms, we store the content of those communications to respond to and track your enquiry.
3. Legal Basis for Processing
We process your information under the following legal bases:
- Contract: Processing necessary to deliver Services you have subscribed to
- Legitimate Interests: Analytics for product improvement, fraud prevention, and security
- Consent: Marketing communications (you may withdraw consent at any time)
- Legal Obligation: Compliance with applicable Indian and GCC laws
4. How We Use Your Information
- Provision and management of AVIS software and services
- Processing transactions and sending related notices
- Responding to support requests and customer communications
- Improving and personalizing the Services
- Training and refining AI models using aggregated, anonymized vehicle data
- Sending product updates, security alerts, and administrative messages
- With your consent: marketing communications about new products and features
- Complying with applicable legal obligations
5. How We Share Information
We do not sell your personal data. We may share information in the following limited circumstances:
- Service Providers: Trusted third-party vendors (cloud hosting, email, analytics) under strict data processing agreements
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger or acquisition (with advance notice to you)
- With Your Consent: Any other sharing with explicit prior consent
6. Data Retention
We retain your data for as long as your account is active or as needed to provide Services. After account termination:
- Personal account data is deleted within 90 days
- Vehicle inspection data may be retained in anonymized form for AI model improvement
- Financial and transaction records are retained as required by applicable tax and accounting laws (typically 7 years)
7. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- TLS/HTTPS encryption in transit
- AES-256 encryption at rest for sensitive data
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Employee training on data handling and security
No method of transmission over the internet or electronic storage is 100% secure. If you suspect a security incident, please contact us immediately at hello@autoideas.in.
8. Cookies and Tracking
Our websites use cookies to enhance your experience. Types of cookies we use:
- Essential: Required for the website and app to function. Cannot be disabled.
- Analytics: Help us understand how visitors use our site (e.g., page views, session duration). These are anonymized.
- Preference: Remember your settings and choices for a better experience.
You can manage cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our Services.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to erasure")
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdrawal of Consent: Withdraw consent for marketing at any time
To exercise any of these rights, contact us at hello@autoideas.in. We will respond within 30 days.
10. Cross-Border Data Transfers
AVIS operates across India and GCC regions. Data may be processed and stored in servers located in India or internationally. We ensure appropriate safeguards (such as standard contractual clauses) are in place for any cross-border transfers, consistent with applicable data protection laws.
11. Children's Privacy
The AVIS Services are intended for business use by adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.
12. Third-Party Links
Our Services may contain links to third-party websites (including the VSP live demo or partner portals). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and, for registered users, by email, at least 14 days before changes take effect. The "Last Updated" date at the top of this page indicates when the policy was last revised.
14. Contact & Grievance Officer
For any privacy-related questions, requests, or complaints:
- Email: hello@autoideas.in
- Websites: autoideas.in | autozaki.com
For users in India: In accordance with the Information Technology Act, 2000 and related rules, you may contact our Grievance Officer at the above email address with the subject line "Privacy Grievance". We will acknowledge grievances within 24 hours and resolve them within 30 days of receipt.